Privacy Policy
Effective Date 21-01-2024

Introduction

Dutch-Diagnostics.com (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website (https://www.dutch-diagnostics.com), interact with our contact forms, and subscribe to our newsletter. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

• Contact Form Data: When you fill out our contact form, we collect:
  – Name
  – Email address
  – Phone number
  – Company name
  – Country
  – Additional Information (e.g. your questions, feedback, or areas of interest in our services)
• Newsletter Subscription Data: When you subscribe to our newsletter, we collect:
  – Company name
  – Email address
• Tracking Information: We may collect technical data when you interact with our website, including:
  – IP address
  – Browser type
  – Device information
  – Pages visited
  – Time spent on the site

2. Use of Information 

We use your personal data for the following purposes:

• Respond to Inquiries: We respond to your inquiries submitted via the contact form.
• Newsletters and Marketing Emails: We send you newsletters, marketing emails, and updates if you have opted-in.
• Improve Website and Services: We analyze user behaviour to enhance the user experience and improve our services

3. Legal Basis for Processing Personal Data 

We process your personal data based on:

• Consent: When you fill out our contact form or subscribe to our newsletter.
• Contracual Necessity: To fulfill our obligations to respond to your inquiries.
• Legitimate Interest: To improve our website and services, and for marketing purposes (balanced against your rights and interest)

4. Third-Party Services  

We use the following third-party services, which may collect and store you information according totheir own privacy policies:

• Mailchimp: For managing newsletter subscriptions and sending marketing emails. Mailchimp Privacy Policy
• Rebounds.AI: A marketing tool that identifies users visiting our site, providing insights on company, location, and browsing behaviour. Rebounds.AI Privacy Policy
• Google Analytics: Used to analyze website traffic and improve our website. Google Privacy Policy
  
• Google Ads: Google Ads is an online advertising program of Google Ireland Limited (“Google”). Google Privacy Policy
• Google Maps: Used to display location-based information on our website. Google Privacy Policy
• Google reCAPTCHA: To protect our forms from spam and abuse, collectiing data such as IP address, browser type and device information. Google Privacy Policy
• Google Tag Manager: A tag management system that allows us to manage and deploy marketing tags on our website. Google Privacy Policy

5. Your Rights Under the GDPR

If you are located inthe European Union, you have the following rights under the General Data Protection Regulation (GDPR)

• Access your personal data.
• Correct or update your personal data.
• Delete your personal data.
• Restrict or object to the processing of your personal data.
• Data Portability: Request your personal data in a structured, machine-readable format. To exercise the rights, please contact us at support@dutch-diagnostics.com. For more information on your rights, you can also visit the European Comissions’s webpage on GDPR. 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes ourlined in this Privacy Policy or as required by law. Specifically:

• Contact Form Data: Retained until your inquiry is resolved.
• Newsletter Subscription Data: Retained until you unsubscribe.
• Server Log Files: We retain server log files for a period necessary to ensure the security and functionality of our website, after which the data may be anonymized or deleted. For specific retention periods, please contact us directly.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

• Enhance User Experience (Google Tag Manager): Manage and deploy marketing tags on our website
• Analyze Website Traffic (Google Analytics): Understand and improve our website’s performance.
• Protect Our Forms from Spam (Google reCAPTCHA): Ensure the security of our contact forms.
• Profile User Behaviour (Rebounds.AI): Gain insights into how users interact with our site to improve marketing efforts. You can manage your cookie preferences through your browser settings.

8. Automatically Saved Data (Server Log Files)

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Date and time of the request.
• Name of the requested file.
• Page from which the file was requested.
• Access status (file transferred, file not found, etc.)
• Web browser and operating system used.
• Full IP address of the requesting computer
• Amount of data transferred: This data is not merged with other data soures. Processing is carries out in accordance with article 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.

9. Security Measures

We implement various security measures to protect your personal data, including ecryption, secure servers and access controls. While we strive to ensure the security of your data, no data transmission over the internet can be guaranteed to be 100% secure.

10. Childrens’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such data.

11. International Data Transfers

Your personal data may be transferred to and stored on servers located outside your country of residence. By using our website and services, you consent to this transfer and processing of you data in accordance with this Privacy Policy.

12. Automated Decision Making and Profiling

We may use automated processes, such as Rebounds.AI, to analyze user behavior and create profiles to improve our marketing efforts.

13. Opt-Out and Unsubscribing.

• Newsletter: Unsubscribe at any time by clicking the unsubscrube link in any email we send. You can also contact us directly to unsubscribe from our newsletter or marketing emails.
• Cookies and Tracking Technologies: Manage your cookie preferences through your browser settings.

14. Complaints 

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority. In The Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. The “Effective Date” at the top of this page indicates when the policy was last updated.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: Support@dutch-diagnostics.com
• Phone: + 31 (0) 575 512 300
• Address: Dutch Diagnostics BV, Hekkehorst 3, 7207BS, Zutphen, The Netherlands

Acknowledgement

By using our website and services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy